Compliance

The Scheme’s Compliance Framework sets out expectations around compliance of the Scheme and details the disciplinary procedures to address non-compliance. The SAA follows the CER’s risk-based approach to compliance starting from help and support before moving to inform and advise; correct behaviour; and enforce.

complaints process

Demerit points

SAA will allocate demerit points as a result of:

  • Technical non-compliance;
  • Safety non-compliance;
  • Customer service non-compliance; 
  • Business practice non-compliance.

Demerit points can also be allocated for a breach of SAA Code of Conduct, Guidelines, inaccurate records, valid complaints from customers, inaccurate written statements, insufficient CPD points.

If the Accreditee completes an unsafe installation and has not rectified the work within 10 business days of receiving a final report from the Clean Energy Regulator, the SAA may impose additional demerit points.

Demerit point duration

Demerit points last for 2 years from the date they are given and then removed after the 2 years have lapsed. 

However, if the Accreditee continues to consistently incur demerit points for similar work actions, the SAA may extend some or all the demerit points for up to 6 months and require the person to undertake remedial measures which may include additional competency training and assessment, oversight of their work, or additional inspections of completed work.

Accreditation compliance committee - External review

An accreditee may, after completing an internal review, may seek an external appeal of that decision.

The SAA uses an independent Accreditation Compliance Committee (ACC) to consider any appeals on suspension and cancellation decisions. The appeal process only considers if the decision process was proper and fair.

The ACC must make a decision within 20 business days of receiving complete information from the Accreditee.

Reporting and training

The SAA will provide a quarterly report to the CER on compliance actions, trends and emerging risks. 

The SAA will also publish information on compliance actions, trends and industry best practice. This information will also be provided to accreditees at key conferences and industry forums. 

The SAA will use this compliance information to support the development of its Training Plan for Ongoing Learning and Professional Development.