Website privacy statement
Welcome to Solar Accreditation Australia. This privacy statement is designed to help you understand how we collect, use, disclose, and safeguard personal information collected through your use of our website, or when you contact us. By using the SAA website, you agree to the terms outlined in this statement and our detailed Privacy Policy (published on the Scheme Administration page of this website).
Information we collect
Personal information
When you register for an account, lodge a complaint, or have other interactions with us, we may collect information such as your name, email address, phone number, mailing address, and other contact details.
If you submit applications or related documents, we may collect additional information such as educational and professional background, references, and any other relevant details necessary for the accreditation process.
We may collect government identifiers such as drivers licence and electrical licence details for accreditation purposes. However, these identifiers are not used as your membership or application number.
Where SAA needs to collect sensitive information, we will only do so with your consent and where reasonably necessary for our functions and activities.
Usage information
We may collect information about how you interact with the website, including pages visited, Google analytics, time spent on the site, browser type, device information, and other analytics data.
How we use your information
We use the collected information for the following purposes:
Providing services
To facilitate the process and provide related services, including processing complaints and enquiries, applications, communicating accreditation status, and maintaining accreditation records.
Communication
To communicate with you and provide updates about your enquiry, complaint, accreditation status, and other relevant information. This may include email notifications, newsletters (for accredited persons) and announcements.
Compliance
To comply with legal, regulatory and reporting obligations associated with the operation of the accreditation scheme.
Improving the website
To analyse user behaviour, track trends, and gather demographic information to enhance the functionality and user
Research and Development
To conduct research and development activities aimed at improving our services and developing new features.
Information sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in our Privacy Policy (published on the Scheme Administration page of this website) or when required by law. We may share information with:
Accreditation partners
In certain cases, we may share necessary information with our accreditation partners where necessary to support the delivery and administration of accreditation services and scheme.
Service providers
We may engage third-party service providers to assist us in delivering our services, and they may have access to your personal information for that purpose. Some service providers used by SAA may store or process information in overseas jurisdictions. SAA takes reasonable steps to ensure appropriate privacy and security protections are in place.
Receiving information
In some circumstances, SAA may also receive information from regulators, accreditation partners or other organisations that support the operation of the accreditation scheme.
Security measures
We implement security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security audits.
Cookies and tracking technologies
The website may use cookies and similar tracking technologies to enhance your user experience. You can control cookies through your browser settings. By using the Website, you consent to the use of cookies as described in our Cookie Policy.
Links to third-party websites
The website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those websites before providing any personal information.
Data retentionSAA retains personal information only for as long as required to fulfil the purposes for which it was collected and to meet legal and regulatory obligations. Information that is no longer required is securely destroyed or de-identified where practical.
Notifiable breaches
If an eligible data breach occurs, SAA will manage and notify affected individuals in accordance with the Privacy Act.
Your choices
You have the following choices regarding your personal information:
Access and correction
You can update, correct, or delete your personal information by accessing your account settings on the website. Individuals who do not hold accreditation can contact us to request removal of their information from our systems. Removal of information may affect our ability to process or progress an enquiry or complaint.
Communication preferences
Where you create an account for accreditation purposes, you can choose to opt-out of certain communications or adjust your communication preferences by contacting us or using the provided opt-out mechanisms.
Complaints
If you have concerns about how SAA has handled your personal information, you may submit a privacy complaint by emailing privacycomplaints@saaustralia.com.au. Further information is available in our Privacy Policy (on the Scheme Administration page of this website.)
Changes to this privacy statement
This privacy statement was last updated on 17 July 2026. SAA continuously reviews its privacy statement and Privacy Policy and procedures to keep up to date with relevant legislative and operating requirements. As a result, we may update and change this privacy statement from time-to-time and the updated version will be published on our website. If you have a concern or query about this process and how it may affect you, you can contact us.
Contact us
If you have any questions or concerns about this privacy statement or our Privacy Policy, please contact us at enquiriesandcpd@saaustralia.com.au.