Submit a Complaint or Feedback
Let us know how we can assist
If you have a complaint or feedback, please complete the online form for the relevant topic below.
SAA handles complaints in accordance with our Complaints Management Policy (refer to our Scheme Administration web page). We will review your complaint and investigate the issue where appropriate. Where we are unable to manage your complaint because it is outside the scope of the accreditation scheme, we will direct you to the most suitable organisation.
Please select the option below that best describes your issue.
My Solar or Battery Installation
Concerns about the safety, technical compliance, operation or completion of a solar or battery installation.
An Installer or Designer’s Conduct
Concerns about the professional conduct, behaviour or actions of an SAA accredited installer or designer.
A Solar Retailer or Company
Concerns involving a solar retailer or company, including contracts, payments, warranties or system performance.
An Accreditation Requirement or SAA Service
Concerns about accreditation, CPD, training, fees, scheme requirements or services provided by SAA.
An SAA Decision or Action
Concerns about accreditation, compliance, enforcement decisions, or actions taken by SAA.
Compliments, Feedback or Suggestions
Share a compliment, provide feedback or suggest an improvement to an SAA service or process.